Syrian Project Settlement Worker – General Job Description

JOB CODE:#SOC218 – Please send your CV’s as attached message to our facebook page.

Work Timeline:
The Settlement Worker position is a part-time position. Some evenings and weekends may be
required.
Duties:
Provide Syrian newcomers to Ontario with support to improve their opportunities to become
independent by enabling access to community information, services and resources.
Role & Responsibilities:
Settlement workers will follow a co-ordinated case management approach in providing direct
service work with the newcomer and their families (the client).
• Provide services in a supportive and culturally-sensitive and linguistically-appropriate
manner.
• Identify, welcome and support immigrants and refugees moving into or residing in the
area through home or office visits, accurate information and excellent referral services.
• Provide orientation sessions on programs and services available in the community.
• Inform and orient families about settlement related issues.
• Provide outreach services to new families.
• Facilitate referrals and access to available resources in the community, social services,
professional services and government programs.

• Connect with service providers, agencies, schools, and other stake-holders on an on-
going basis, to determine current resources, programs, and available services for newcomers.
• Contribute to program development through ongoing assessment, planning,
implementation, and evaluation. This includes identifying gaps in services and creatively
working within a team to meet these needs, under the direction of the supervisor.
• Provide support groups as needed.
• Participate in development and presentation of workshops.
• Participate in committees, workshops, and conferences.
• In co-operation with partners and other agencies, conduct group orientation and
information sessions.
• Promote settlement-related services for individuals and groups.
• Develop and implement settlement-related activities for large and small groups.
Administration:
• Participate in on-the-job training.
• Actively participate in all Settlement Worker staff meetings and workshops.

• Participate in the overall operation and activities of the organization.
• Maintain and submits accurate tracking forms and provides regular monthly updates to
Project Director.
• Maintain appropriate written records and files pertaining to settlement services
provided to clients.
• Provide a monthly written report to Project Director regarding activities and trends.
• Maintain overall management of client caseload.
• Ensure appropriate and confidential handling of client information and files.
• Operate in accordance with the policies, guidelines, and protocols of the program and
partner organizations.
Lines of Communication:
• Communicate regularly with Project Director or his/her designate.
• Collaborate with other settlement workers to ensure integrated service delivery for
clients.
Job Expectations:
• Provide client-centered services in a supportive and culturally-sensitive manner.
• Work independently and effectively in a team and with other professionals in the
community.
• Promote and demonstrate sensitivity to cross-cultural issues.
Qualifications:
• High school graduate; post-secondary education in a related field preferred. Prefer post-secondary
education in Social Services.
• Extensive experience in actively supporting Syrian newcomers and referring newcomers,
refugees and immigrants to needed services.
• Knowledge of current legislation and policies affecting newcomers, refugees and
immigrants.
• Thorough knowledge of social services systems and complement resources.
• Must have the ability to work on a team as well as in unsupervised situations.
• Excellent interpersonal skills, as well as verbal and written communication skills.
• Ability to communicate in a second language an asset- in particular: Arabic.
• Organizational, time management, and leadership skills.
• Assessment and problem-solving skills.
• Knowledge and experience in using a PC and associated programs – Windows, MS
Office, etc.

• Must obtain a Vulnerable Person’s Police Screening- at own cost.
• A valid driver’s license and access to a reliable vehicle will be an asset.

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