Syrian Project Settlement Worker – General Job Description

JOB CODE:#SOC218 – Please send your CV’s as attached message to our facebook page.

Work Timeline:
The Settlement Worker position is a part-time position. Some evenings and weekends may be
Provide Syrian newcomers to Ontario with support to improve their opportunities to become
independent by enabling access to community information, services and resources.
Role & Responsibilities:
Settlement workers will follow a co-ordinated case management approach in providing direct
service work with the newcomer and their families (the client).
• Provide services in a supportive and culturally-sensitive and linguistically-appropriate
• Identify, welcome and support immigrants and refugees moving into or residing in the
area through home or office visits, accurate information and excellent referral services.
• Provide orientation sessions on programs and services available in the community.
• Inform and orient families about settlement related issues.
• Provide outreach services to new families.
• Facilitate referrals and access to available resources in the community, social services,
professional services and government programs.

• Connect with service providers, agencies, schools, and other stake-holders on an on-
going basis, to determine current resources, programs, and available services for newcomers.
• Contribute to program development through ongoing assessment, planning,
implementation, and evaluation. This includes identifying gaps in services and creatively
working within a team to meet these needs, under the direction of the supervisor.
• Provide support groups as needed.
• Participate in development and presentation of workshops.
• Participate in committees, workshops, and conferences.
• In co-operation with partners and other agencies, conduct group orientation and
information sessions.
• Promote settlement-related services for individuals and groups.
• Develop and implement settlement-related activities for large and small groups.
• Participate in on-the-job training.
• Actively participate in all Settlement Worker staff meetings and workshops.

• Participate in the overall operation and activities of the organization.
• Maintain and submits accurate tracking forms and provides regular monthly updates to
Project Director.
• Maintain appropriate written records and files pertaining to settlement services
provided to clients.
• Provide a monthly written report to Project Director regarding activities and trends.
• Maintain overall management of client caseload.
• Ensure appropriate and confidential handling of client information and files.
• Operate in accordance with the policies, guidelines, and protocols of the program and
partner organizations.
Lines of Communication:
• Communicate regularly with Project Director or his/her designate.
• Collaborate with other settlement workers to ensure integrated service delivery for
Job Expectations:
• Provide client-centered services in a supportive and culturally-sensitive manner.
• Work independently and effectively in a team and with other professionals in the
• Promote and demonstrate sensitivity to cross-cultural issues.
• High school graduate; post-secondary education in a related field preferred. Prefer post-secondary
education in Social Services.
• Extensive experience in actively supporting Syrian newcomers and referring newcomers,
refugees and immigrants to needed services.
• Knowledge of current legislation and policies affecting newcomers, refugees and
• Thorough knowledge of social services systems and complement resources.
• Must have the ability to work on a team as well as in unsupervised situations.
• Excellent interpersonal skills, as well as verbal and written communication skills.
• Ability to communicate in a second language an asset- in particular: Arabic.
• Organizational, time management, and leadership skills.
• Assessment and problem-solving skills.
• Knowledge and experience in using a PC and associated programs – Windows, MS
Office, etc.

• Must obtain a Vulnerable Person’s Police Screening- at own cost.
• A valid driver’s license and access to a reliable vehicle will be an asset.

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